1. Return Eligibility
We want you to be entirely satisfied with your Tanjore masterpiece. You are eligible to request a return or replacement within 15 days of delivery if the artwork arrives structurally damaged or differs significantly from the model ordered. To complete your return, the item must be unused, in the same pristine condition that you received it, and housed within its original specialized packaging.
2. Commissioned & Custom Artworks
Customized Tanjore paintings made to order with bespoke deity subjects, custom sizing, or specialized framing selections are not eligible for refunds or returns. We provide comprehensive photo and video updates of the creation and gold-embossing process prior to shipment to ensure the design completely meets your expectations.
3. Damage in Transit
We take extreme care in multi-layer crating and packing our paintings to prevent transit shocks. In the unlikely event that your painting is compromised during transport, please record a continuous unboxing video of the package before and during the opening process and contact our curators immediately at contact.aishwaryaarts@gmail.com.
4. Processing Refunds
Once your return is received and inspected by our gallery team, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.